GENERAL
Can I win real money?
Multi-Play Video Poker™ is a free-to-play social casino game intended for entertainment purposes only. While you may elect to make in-app purchases to enhance your gaming experience, there is no chance of winning real money.
How do I turn the sound on/off?
You can turn the sound on or off by clicking on the gear icon in the upper right corner of your screen and toggling the button on/off for sounds.
Why should I connect to Facebook?
Connecting to Facebook is one of the easiest ways to ensure that your player history is never lost. You can connect to Facebook when prompted within the game or by clicking on the Facebook icon within the lobby. You have complete control over what is posted to your Facebook page and we will never share your information with others.
Be sure to Like Multi-Play Video Poker™ on Facebook and gain access to the latest news, updates and many free credit giveaways!
Can I play the web version on my phone?
Save the Multi-Play Video Poker website to your home screen and enjoy exclusive features by playing on the web app!
1. Go to multplayvideopoker.com on Safari from your mobile phone.
2. Tap the 
share icon in the toolbar.
3. Scroll through the share sheet and tap “Add to Home Screen.”
4. Tap “add” and access the website from your home screen!
Can I invite my friends to play Multi-Play Video Poker™?
You can invite your friends to play Multi-Play Video Poker™! After you connect with Facebook you can invite friends by clicking on the Facebook icon within the main lobby.
You can also Like Multi-Play Video Poker™’s Facebook page to join a community of players and enjoy free credit giveaways!
What are the odds of winning in Multi-Play Video Poker™?
All games in Multi-Play Video Poker™ are based off the same mechanics as real casino games. The chances of winning and losing with no guarantees is what the thrill of the game is all about! Your odds of winning will not change based on purchases made.
There is no chance of winning real money in Multi-Play Video Poker™.
Where can I find my User ID?
You can find your User ID by clicking on the gear icon in the top right corner of your screen. Your User ID will be located within the pop up window and will begin with “MS” or “RS” followed by a series of numbers.
Will I lose my progress if I update or uninstall?
If you uninstall Multi-Play Video Poker™ and you are playing as a guest your progress may be lost. Updating the game should not cause a loss in player data.
The easiest way to ensure your player data is never lost when uninstalling or transferring devices is to connect with Facebook! You can keep your same player history no matter what device you’re playing on!
Connect to Facebook by pressing on the Facebook icon within the lobby of the game.
What do I do if my game lost connection?
Please make sure you are playing the most up to date version of Multi-Play Video Poker™ and that your internet connection is operating properly. We always suggest players connect to a secure and strong WiFi network when playing Multi-Play Video Poker™. If this does not fix the experience, please try force quitting the application and reloading.
If you are still experiencing connection issues, please select the Contact Us button and our Customer Support team will be happy to help!
How do I receive notifications for free credits and special offers?
Turn on push notifications to receive free credits and special offers right on your phone! You can do this by clicking “allow” when asked if you’d like to opt-in for notifications upon install.
IOS
You may adjust these settings on iOS by entering your phone’s settings, selecting “notifications” and scrolling down to Multi-Play Video Poker™. From there you may toggle on/off the notification controls.
Android
On Android this can be done by entering settings and scrolling to the “Apps” entry. Scroll down to Multi-Play Video Poker™ to enable or disable notifications.
How do I earn more free credits?
You can earn free credits often by playing our Card Blast feature during the initial loading screen of the game, and by collecting your bi-hourly bonus!
Like Multi-Play Video Poker™ on Facebook for even more chances to win free credit giveaways, get the latest news, updates and more!
BILLING
I have not received my purchase yet.
Please completely close out of the application and relaunch to refresh your account. If your credit purchase is still not available please use the Contact Us button and provide as many details as possible in regards to your purchase. Our Customer Support team will get back to you and award any verified missing purchases as soon as possible.
I think I was charged twice.
When making a purchase, please select the purchase button only once to ensure two purchases are not made while processing payments. If you believe you were charged twice please select the Contact Us button above and our Customer Support team will get back to you as soon as possible.
I have a question about a recent purchase.
If you have any questions regarding your purchase that can not be found in our FAQs please select the Contact Us button above. Our Customer Support team will answer any questions you may have as soon as possible. Please have a copy of your purchase receipt readily available if applicable.
What methods of payment are accepted?
All purchases made in Multi-Play Video Poker™ are processed by the app store associated with your device. To input updated payment information, new payment information, or see valid forms of payment please visit the app store associated with your device.
Troubleshoot payment issues.
All purchases made in Multi-Play Video Poker™ are processed by the app store associated with your device. To input updated payment information, new payment information, or see valid forms of payment please visit the app store associated with your device.
Does making a purchase affect my odds of winning?
Your odds of winning are unaffected by any purchases made.
Multi-Rise Video Poker is a trademark of Leading Edge Design, LLC